Terms and conditions

Credit card payments in favor of Incubadora de Empresas TRAKTI SAS are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as CARTAGENA INSIDER on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an email to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.

Reimbursement and Cancellation Policy

When the passenger cancels the service, he/she will receive reimbursement of paid fee according to this list:

Same day cancellation (0-23:59 hours before) or NO SHOW- 0%

from 24 to 71:59 hours before the start of the tour- 50%

After 72 hours before the beginning of the tour - 100% minus transaction costs.